Clima organizacional: um estudo na Associação Hospitalar De Caridade Serro Azul (AHCASA)

Abstract

The following study aimed to analyze the employees’ perception from the Associação Hospitalar de Caridade Serro Azul (AHCASA) located at Cerro Largo/RS regarding to the organizational climate. The organizational climate refers to what the employees perceive about the organization’s characteristics where they are employed. As main goal, this study aimed to evaluate the employees’ perception from the Associação Hospitalar de Caridade Serro Azul (AHCASA) regarding to five organizational climate dimensions: support from the organization and chiefs, rewards, physical comfort, control/pressure and cohesion among colleagues. To reach this goal, a descriptive search was opted, with a quantitative approach with a structured questionnaire as collection of data, known as validation scale of organizational climate (ECO) proposed by Martins (2008), on which a five points Likert Scale is utilized. The search was apply by questionnaires contending six identification questions, and sixty-three organizational climate questions. The sample had forty-six validated questionnaires, on which analysis and interpretation criteria for the averages, as Martins (2008) suggested, must remain between 1 and 5, therefore, values above 4 indicate a good organizational climate, on the other hand, values under 2,9 indicate a bad climate, and values between 2,9 and 4 indicate an indifference state. At Factor 4 that represents control/pressure the interpretation is hold inversely, averages above 4 points represents bad climate, thence, there are much pressure and control, and averages lower than 2,9 represents good climate, few pressure and control exerted. Accordingly, with this study, it was not found evidences of a bad organizational climate on the researched company, only indifference at some matters where the employees do not agree or disagree.