Gestão e operações de uma ONG: um estudo de caso

Abstract

Because of the changes resulting from the process of economic, social and technological innovation, the Third Sector is having to adapt to the new requirements. If in the past your management model was not so dependent on bureaucratic activities, today your administrative role is as important as any other organization. In this way, it is imperative that their levels of efficiency, effectiveness and effectiveness in decision-making, in managing people and processes, in order for the NGO to achieve its objectives, and its results to be compatible with those expected by society, are high. This change seeks the commitment of the managers to the organization, which should have a clear and objective vision, mission, values and above all the relationship of entity, control and management, in order to stimulate internal and external partnerships. The present study aims to analyze and propose improvements in the management model and operations of an NGO. The approach used is qualitative and descriptive, besides having a questioning based on a case study, seeking a greater accuracy of information. The qualitative exploratory stage was operationalized through semi-structured interviews with the sector managers and the entity's president. The results showed divergent thoughts regarding the way the program functions and the mission. Therefore, the study will seek to demonstrate alternatives for improvements in administrative processes and ways of incorporating the values and mission of the NGO into the daily life of the collaborators.