Portais governamentais: uma avaliação nas prefeituras do Estado do Rio Grande do Sul

Abstract

Through government portals, the city halls have found a way to inform people about city news, with a low cost of administration; therefore, the population obtains information without leaving their homes. From this idea, the objective of the present study was to verify how the gaucho city halls portals are structured in terms of accessibility, content and navigability. To achieve the proposed objective, the research was classified with a quantitative approach. Through probabilistic sampling, 216 portals of municipal city halls of the state of Rio Grande do Sul (RS) were investigated, evaluating 18 items in each one of them. The results for the accessibility variable indicated that none of the 216 portals analyzed has the adherence validation tool, that means that none of the governmental portals offers the HTML and CSS standard in government portals. If portals offered this method, they could develop better usability practices, making their language more accessible. Another important variable analyzed is that no government page has a foreign language, which makes it difficult for tourists to come to know the municipalities. If they offered this feature, the communication between them would be easier. Through the content variable, information is provided that helps to create bonds between citizens and municipalities. Most found content refers to transparency, with a percentage of 95.9%. Through transparency, the population has the possibility to analyze what will be the destinations of public resources. Another widely found variable involves biddings, with a percentage of 93.1%. Through bids, an administrative procedure is made, in which the public authorities have as their objective the purchase of assets, the hiring of services, etc. In conclusion, with relation to the navigability, it has the purpose of allowing / facilitating people to transit in the online environment; Therefore, the media should be as complete as possible in order to improve navigation and increase interactivity. Thus, the search feature in the portal has been created in order to "refine" the contents; After doing the research, the page generates related content only to the desired subject. With the study, it is concluded that the government portals are of paramount importance to the city halls, because it is through the pages that the communication between citizens occurs. The three main variables of the study are: accessibility, content and navigability. These are essential for the proper functioning of the portals.