Construção de um protocolo para dispensação de medicamentos na rede de atenção primária à saúde de um município do sul do Brasil

Abstract

The present study aims to understand the reality of the medication dispensing process in the Primary Health Care (PHC) network of a municipality in southern Brazil and, based on this, to build a standardized protocol for it. Quantitative, exploratory, approaches were used in this intervention research. Two stages were performed: 1) diagnosis of the medication dispensing process; 2) and construction of a protocol for dispensing medication. A structured questionnaire was applied with pharmacists in the municipality during the first stage. Analysis of indicators used absolute frequencies (n) for each question. That was followed by the identification of sensitive points to be improved, including the similarities and differences in the dispensing process among pharmacists in the municipal pharmacies. The protocol was built in the second stage, and it was considered an essential tool by the research participants. Standardization of the dispensing process is necessary and future studies are recommended to evaluate the dispensing process, before and after the implementation of the protocol in the municipality