A Síndrome de Burnout nas organizações: o caso de uma empresa varejista de Guarani das Missões-RS

Abstract

Burnout Syndrome, considered by many as the “disease” of the century, has been affecting many workers and taking them to a clinical state of exhaustion and causing vast dysfunctions. This study aimed to understand how the Burnout Syndrome can manifest itself in the behavior of the staff of a retail company, located in the city of Guarani das Missões-RS. From this objective, specific objectives were developed divided into 3 dimensions of the Burnout Syndrome, proposed by Maslach and Jakson: Emotional Exhaustion, Depersonalization and Professional Fulfillment. A descriptive research was carried out, with a qualitative approach, being this a case study. To meet the proposed objectives, the Maslach Burnout Inventory (MBI) questionnaire was used, adapted from Maslach and Jackson, which was structured with 16 questions. Still, the method of observation was carried out during the working period of 21 employees of the retail company in Guarani das Missões - RS. Taking into account that the Likert scale from 1 to 5 was used, starting from totally disagree to totally agree, and the arithmetic mean was taken. The results found through this research, in general, correspond to an average of 1.85 for Exhaustion, 1.75 for Depersonalization and 4.45 for Professional Performance. Where, it was noted the impact of negative psychological signs on the part of employees. It is important to emphasize the significance that some employees had certain symptoms related to the Syndrome, such as stress, frustration and tension, however most of them are professionally performed. Some facts were observed, such as: tiredness by some employees and rigidity, but in general they presented good performance and service. As a suggestion, the need to contain these negative manifestations is pointed out, the institution can provide assistance with professionals in the field of psychology, either in lectures or meetings, as well as promoting a pleasant working environment for everyone.