Os sistemas de informações gerenciais e as decisões administrativas nas empresas

Abstract

In order to optimize business decisions and increase competitive advantages, the use of information systems has intensified in Brazil. In this context, the Management Information System (MIS) corresponds to a set of tools and processes that provide administrators with reports that show the company's performance, facilitating the identification of forecasts. Knowing that quality, speed and accessibility of information are essential for decision-making, the introduction of MIS in the different managerial levels of the organization is substantial. Thus, this work aims to carry out an analysis about the support of Management Information Systems in the administrative decisions of companies. In this way, a bibliometric review of the national literature was carried out, to identify publications related to MIS in business administration, that is, in the private sector, considering a period of publications since the year 2015. In addition to the quantitative study, in the methodology Two qualitative stages were adopted in the work, with a view to verifying the existing relationship between the MIS and the functional areas of administration, as well as identifying how the MIS has helped administrative decision-making in companies. The results of this work showed that, in recent years, this theme has been relevant in academic-scientific studies, with 272 national works being selected from 2015 to 2022. Among the works surveyed, most were developed by authors linked to the state of São Paulo, followed by Minas Gerais. It is noteworthy that 55.14% were academic works, where more than 70% are graduation course completion works. It was also found that the reports generated by the MIS support the management level of the companies and collaborate to obtain a competitive advantage, since they offer assistance in making business decisions. The contributions of this work concern the measurement of national academic-scientific research that addresses the use of MIS in business administration, listing the locations that provided the performance of these studies. Compiling the benefits of using MIS in the different functional areas of administration, as well as identifying the impacts of MIS on business administrative decisions, is also a contribution of this work.