Dimensionamento estrutural e precificação em administradoras de condomínios

Abstract

Facing the increase of the demand for housing and with the enhancement of the means of work, the individuals found themselves in the need of adaptation to this evolutionary conjuncture. The occasioned changes by globalization, made it possible to establish new environments, also requiring that the condominium administration follow the course of these evolutions, in view of that this is a promising area in services provision. In this context, the study aims to show the principal elements present in the composition of oriented structures to the condominium administration and its relations with the pricing formation, through the realization of a case study. The research has a qualitative nature, characterized as descriptive in its methodological procedures, through the practice of bibliographical, documental and field research, respectively. The elaboration of the data-collecting instrument, questionnaire, occurred in dimensions and categories of analysis, structured to analyze the technical characteristics and services functionality through the application with the manager of “A” Administrator, in Chapecó – SC. Additionally, as collecting-data instrument, participant observation was applied in addition to documental analysis. Furthermore, a spreadsheet for identification of services and average execution management effort times was applied with the employees of the selected organization. The obtained results show that the structural composition of condominium administrators involves the legal management, the people management and the financial management, substantiated in structural elements of communication and processes. Moreover, for using the price as a driver in the costs allocation, it was verified a price/minute of R$0,24896 considering extra hours, and R$0,46069 without extra hours.