Clima organizacional: um estudo de caso no supermercado de uma cooperativa do oeste de Santa Catarina

Abstract

The management of human resources nowadays exercise a role subjacent inside a organization. The area of human resources must be always seeking through models of management to improve the accomplishment and the results of the organization. Therefore, it is a need to know the behavior of the workers, and the organizational climate in the organization. Taking in count the importance of human resource management inside a organization, this study has the purpose verify the perception of workers about the institutional climate at a supermarket of a cooperative in the west of Santa Catarina. To the development of the study, it was used the methodology known as applied research, with the approach quantitative and qualitative. As the purposes, it is characterize as a descriptive research, and was operated with bibliographic research, field research and case study. The data was collected through a questionnaire applied on the spot with thirty-six workers of the supermarket of the cooperative of the west of Santa Catarina. To analyze the data, it was used the model of Martins (2008) and the review of average obtained. The identified results show of that the supermarket organizational climate is good and friendly, the averages obtained was satisfying in facts as leadership and organizational support, physical comfort and cohesion among coworkers. The reward factor was a few tenths under the desirable average to a good organizational climate, and the only factor that shows of discontent from the workers is control and pressure exerted on them. The obtained results show of the need of periodically monitoring the organization’s organizational climate, to seek keeping the workers satisfied in their work environment, and to maintain a good organizational performance.