Avaliação de desempenho por competências: um estudo de caso em uma empresa de base tecnológica de Chapecó/SC

Abstract

The research theme is focused on the area of Personal Management and a study of a specific process: Performance Evaluation. This study aims to analyze the performance evaluation developed in a company based on technology that create the software, develops and do the marketing support, this company is located in Chapecó / SC, in order to constitute as a tool to assist in decision making. The methodology that these studies use is characterized as a case study, predominantly with descriptive qualitative approach. The research also has a quantitative approach. It was used as a technical documentary research with primary and secondary data source. Data analysis was conceded out through semi-structured interviews and questionnaires with closed questions staggered in Lickert scale rating. In the analysis of the case study, it was found that the performance evaluation method that the company develops is based on eight organizational skills, which were defined based on the description of the company's positions, as well as being named Assessment Skills. The survey results indicate that the Skills Assessment method that company develops is effective, however, presents some limited gaps when we try to understand the assessment of the impact on employees, the difficulty that this employees have when they try to organize the action plan and the difficult measurement of competencies for evaluators.