A gestão do conhecimento nos processos educacionais e administrativos da faculdade SENAC Chapecó

Abstract

Organizations are composed of people, technologies, data and information. In organizations tend to circulate a large number of data and information of relevance to the Organization, However, in isolation they don't usually get great prospects for organizations, but when they acquire meaning for the individual and are managed in an integrated manner they contribute to your knowledge processing, adding value to human capital and the organization. In this respect, the knowledge management search contributes in organizations through the management of people, processes, and information technology. In the educational institutions where knowledge is the end result of your activity, you must have knowledge and clarity of the teaching-learning processes in order to achieve the purposes of the institution with better results. In this way, knowledge management can be considered a tool that contribute in the organization and management of educational institutions. In this context, the present study had as general objective to analyze how the knowledge management in educational and administrative processes of the Faculdade Senac Chapecó. The study classified as a qualitative research, descriptive in nature and how the media was bibliographical and field. Data was collected through interviews, questionnaire and observation. Data analysis was carried out through the analysis of content and frequency distribution. The results obtained show that the institution does not practice knowledge management, what is the partial use of elements related to knowledge management through the use of individual skills; storage and sharing of knowledge on educational and administrative processes. Note also that the use of the elements of knowledge management is something recent in the institution and is part of the process of change that passed and that employees do not have clarity about what is knowledge management and how it is being used. In this respect, it is necessary that the institution seeks to improve the management of their knowledge, so they can contribute effectively in educational and administrative processes.