Estudo dos processos do setor de manutenção na área hospitalar

Abstract

Nowadays, with the constant growth in the health area, we are looking for a continuous improvement in the maintenance of the hospital structure and especially in the equipment used in procedures. With this growth, also occur the necessary changes in the processes of each activity performed, thus, hospitals also come in constant growth and evolution of both structure and technology. Therefore, this work has as general objective to propose the improvement of the processes of the maintenance sector in the hospital under study, in order to make it more professional, in this way, it is elaborated the restructuring of the processes of the maintenance sector, that at the moment is responsible for the maintenance of the building structure and equipment in general. The present work seeks to improve the current processes used by the maintenance sector in the execution of day to day activities. Firstly, through observation and unstructured interviews, each process was analyzed, thus, it was possible to identify the main problems and deficiencies found in the processes. During the analysis of the results, the study revealed deficiencies as to the absence of process flowcharts. Thus, in order to increase the quality of the services provided, the flowcharts of each maintenance process were elaborated. Performance indicators were also proposed, and the sector currently has basic indicators to measure the quality of services. Thus, it is perceived that the process management is of paramount importance to the company and to the sectors involved, because through the improvement of processes it is possible to plan and organize the actions allowing the lowest cost and the best quality in the services rendered.