Banda de baile de formatura: os desafios de gestão de pessoas

Abstract

This study was developed in a small company in the entertainment sector that seeks to take its customers satisfaction through the quality and commitment of their services rendered. The objective of this work is to understand how the management of people from a graduation dance band is performed in the city of Chapecó - SC. In this sense, organizational competences are mentioned, which are considered key components to achieve the success of the company as well as the study in question, they can be understood as factors of mobilization and application of knowledge, skills and attitudes. Competency management aims at generating benefits for the company by providing it with a competitive advantage; on the other hand, it seeks to reward the efforts of the people involved in the objectives outlined. Regarding the use of the methodology for this research, it can be said that in terms of the ends it is classified as qualitative and descriptive. With regard to the means, this research is bibliographical and a case study with participant observation. In the data collection a semistructured interview was used to know the history, structure, operation and strategies used by the band. Thus it was discovered that the band's people management processes are almost non-existent and totally informal. Afterwards, a questionnaire was applied for the preparation of job descriptions, finding the quantity and positions in the organization, as well as the detailed description and the summary specification of each position in the band. Based on the organizational skills, the next step was to set the people management processes for the band, these were defined as, process of adding people, process of applying people, process of rewarding people, process of developing people, process of keeping people and the process of monitoring people. With the conclusion of the study, the need was seen and the application of tools to help the human resources manager in each of the six stages defined as processes, ranging from the selection to the monitoring of people who occupy or intend to occupy a job offer offered in the organization.