Estrutura organizacional: estudo de caso de uma empresa de comercialização de peças e serviços mecânicos

Abstract

The study deals with the analysis of the organizational structure of a mechanical parts and services commercialization company in the city of Cerro Largo, RS. In this context, it was verified how a study of the organizational structure can influence the organization of the administration in a company. To solve the problem, it was defined as a general objective to analyze how the management in a commercial company of mechanical parts and services of Cerro Largo - RS can be influenced by the study of the organizational structure. To reach it, we chose to use qualitative research, adopting procedures and techniques for data collection through observation and an interview script with open questions. As for the results, a layout was proposed with a new arrangement of furniture and equipment, as well as a new organizational chart of the company's administrative structure. Finally, the present study may serve as a basis for future research on service processes, as well as studies related to the management of inventory of the company's products.