Avaliação do nível de satisfação dos trabalhadores de uma concessionária de veículos pesados e serviços do oeste de Santa Catarina

Abstract

With the great evolutions brought about by globalization and the new technological era, organizations need to shape the new trends to remain competitive in the market. For this to be possible, it is necessary the unconditional support of the people management sector, helping the organization develop appropriate strategies to combat the new dynamic and changing environment that companies are inserted. Moreover, it needs more than anything to be allied with its main good, the people. Previously people were treated as production objects that could be exchanged at any time. As the years went by, people ceased to become mere objects to become the competitive edge of organizations, great generators of competitive advantage for companies. In this sense, the people management of organizations, seek to help companies to achieve these goals, promoting the well-being of employees, making the organization a pleasant place to be and increasing the degree of employee satisfaction. In view of the above, the study in question sought to analyze the factors that influence the degree of satisfaction of the employees of a heavy-duty vehicle dealer and services in the west of Santa Catarina, both positively and negatively. The approach used for this study is classified as quali-quanti, descriptive, case study, applied, bibliographical and field research. It was also based on a field study as well as a case study, to be performed in a heavy-duty vehicle dealer and services. How much to the results can be noticed that the majority of the employees is with high rates of satisfaction in the work. Noting that in two dimensions, satisfaction with salary and satisfaction with promotions, we noticed some considerable perceptions of employees' dissatisfaction. A comparison was also made between the answers of the employees collected through the questionnaire, after that, confronted with the semistructured interview applied to the regional manager of the concessionaire, so it was possible to perceive that the responses between the two parties, for the most part, corresponded , with the exception of two dimensions already mentioned, it was possible to perceive some situations of information mismatch, causing some small discrepancies between the interviewees' views. It was possible to realize that the organization is already looking for improvement points in its business practices. Regarding the final considerations, it can be emphasized that the work responded to the proposed objectives, and as a form of suggestion of improvement proposed to the organization, it was suggested the construction of a plan of positions and salaries to help the organization in reducing the dissatisfaction of its collaborators.