Sistemas de informações e a tomada de decisão em organizações de Cerro Largo/RS

Abstract

The market expansion and the increased competitiveness between organizations caused an acceleration in the decision-making process, due to the large amount of information present in the daily lives of companies. Thus, the decision is an essential step within the organization and must be taken seriously, it's through this that the strategy formulation to achieve the business objectives takes place. Therefore, those responsible for the decision-making process understood the need to evolve their information technology management tools, since information directly influences the quality of decisions. Information technology should be used as a support mechanism for the business management, taking charge of filtering the excess of information present in organizations on a daily basis. For this to happen, the Decision Support Systems must be inserted in the company as a way to assist its decision-making process. In this sense, this research sought to analyze two organizations located in the municipality of Cerro Largo, in the Northwest region of the state of Rio Grande do Sul (Brazil), in order to make a comparative study between them, particularly regarding the use of information systems in decision making. The methodology adopted for this research is qualitative, with a descriptive approach, and as an tool for data collection, a semi-structured interview was carried out in June and August 2021. The results demonstrate that both organizations utilize information systems to assist in their decision-making process, in company A, Tecnicon’s ERP System is used, and in company B, the Farol IT Managerial System is used. In company A there is a hierarchical system for decision making, the director is at the top of the hierarchy, followed by the three pillars of the organization, these being the commercial, production and administrative-financial sectors. Meanwhile, in company B, as it is a family business, decisions are centralized directly in the family members who manage the organization, and in some situations decisions are the responsibility of the most experienced manager. Furthermore, it was possible to verify that in both organizations the Decision Support System (DSS) is considered essential for the development of the organization, even if the first is a medium-sized company and the second is a small one. Finally, it is noted that both organizations studied use the DSS as support in their decision-making process, thus, it is concluded that the DSS is important because the information extracted from it directly contributes to choosing the best decisions.