Implementação da política nacional de humanização por equipes da estratégia saúde da família: percepção de enfermeiros

Abstract

The National Policy of Humanization (PNH) arises with the purpose of implementing the principles of the Unified Health System (SUS) in the daily attention and management, aiming to encourage the solidary sharing between managers, workers and users, breaking hierarchical and social relations. power that produce dehumanized practices, providing new forms of care and work organization, oriented according to its guidelines. Thus, it includes managers, workers and users in the work processes and health production. In this context, the work processes, as well as the relationships between the multiprofessional team, are particularly important for nurses, as this professional occupies the leadership space of the team, contributing to the interpersonal relationships to be healthier, more respectful, humanized and ethical. . The general objective of this study is to understand how nurses perceive the implementation of the National Humanization Policy by the Family Health Strategy teams, based on their guidelines. Eleven nurses from seven of the nine Family Health Centers (CSF) in which the Federal University of Fronteira Sul (UFFS) performs its Teaching, Research and Extension activities were interviewed. The analysis of the information took place through the Collective Subject Discourse (CSD). This technique allows the aggregation of statements from a collective, extracting the Central Ideas (CI) and Key Expressions (ECH), which will compose one or several synthesis discourses. The analysis led to the emergence of ECH related to 26 CI, originating 26 CSD and these were set within 6 major themes: Participatory Management and Co-management; Ambience; Expanded and Shared Clinic; Appreciation of Health Workers and Defense of User Rights. Understanding about the guidelines of PNH in the CSF contributes to the improvement of care and management, as work relationships negatively or positively impact the functioning of health services, intervening in the attachment, reception and accountability of managers, professionals and users.