Síndrome de Burnout e home office: um estudo com trabalhadores durante a pandemia de covid-19

Abstract

The present work aimed to draw an overview of the main aspects present in home office work that can trigger the emergence of Burnout Syndrome. For the study, a systematic literature review was carried out, which served as a basis for the construction of the theoretical framework for the research. This is an applied qualitative research, the data collection instrument used was the focus group, the formulation of the meeting script was based on the Maslach Burnout Inventory - General Survey scale. For data analysis, the content analysis technique was used to systematize the results, being carried out in three stages: pre-analysis, material exploration and treatment of results and interpretation. The results found point to the existence of key factors that could contribute to the development of Burnout Syndrome in workers during the home office. Inadequate ergonomics was responsible for discomforts during the workday arising from poor posture and inadequate furniture. The workload tended to increase due to the lack of time for commuting from work to home. The frequent interruptions made it difficult to carry out tasks that required greater concentration, despite workers looking for more reserved spaces to work. The last factor is related to the disruption of working hours, since before the problems were solved in the work environment itself and in the home office they are solved at home, bringing the feeling of work invasion over private spaces and the individual's rest. Therefore, these were the main aspects present in home office work that could trigger the emergence of Burnout Syndrome.