Percepção dos pacientes oncológicos sobre a comunicação verbal e não verbal no recebimento de más notícias

Abstract

Bad news consists of any informational communication that negatively affects an individual’s perspective or his or her future, being related to oncology. The objective of the study is to evaluate the perception of oncological patients about verbal and nonverbal communication when receiving bad news at a hospital in western Santa Catarina. The referred study is a qualitative study, with the assistance of narrative interview. The selection of patients occurred for convenience, resulting in a total of 15 participants. The data were analyzed by the IRAMUTEQ® program resulting in a Descending Hierarchical Classification, composed of 4 categories, according to the most representative words. The main point highlighted by patients was the need of clear and understandable language, without omitting clinical data, taking into account the singularities of each individual. It is possible to realize the institution’s importance of continued schedules of medical educations in the medical graduation’s curriculum pursuing improvement on the communicative abilities.