Estresse ocupacional: estudo na Cooperativa de Crédito SICREDI do município de São Paulo das Missões-RS

Abstract

With the changes in the world of work, several professions have been impacted. The banking sector is an example of a profession that has undergone severe changes, which have been negatively affecting bank workers, who are increasingly triggering occupational stress. In view of this, this study aimed to identify the impact of occupational stress on the professional activities of employees of the Cooperativa de Crédito SICREDI in the city of São Paulo das Missões-RS. For this, it was decided to carry out a research of a descriptive nature, with a quantitative approach, using data from a primary source. Data were collected through the application of a structured questionnaire, following the demand/control model of Karasek (1979). As a result, it can be seen that 66.67% of respondents had high psychological demand, 33.33% of respondents reported having low control over their work and that 66.67% of employees have high social support. From this, it was possible to build the quadrants of the demand/control model, where it was found that three employees present traits of active work, one employee presents characteristics of passive work, one employee presents traits of high wear and one employee presents characteristics of low wear. Thus, it can be concluded that 83.34% of respondents are predisposed to occupational stress, with 16.67% in the condition of greater exposure and 66,67% in the condition of intermediate stress. The study tends to bring positive contributions to the SICREDI Credit Union, since, by knowing more about the factors that generate stress, measures can be taken to reduce this problem within the institution.