Soft skills no trabalho remoto: um estudo de caso na empresa Seazone de Florianópolis-SC

Abstract

The modernization of the labor market and corporate relations has created new challenges for companies. In addition to technical skills, companies are increasingly looking for professionals with soft skills, which include personality traits, attitudes and behaviors that improve team performance. Also a consequence of the modern era, the remote work model has gained ground in recent years, even more with the COVID19 pandemic and social isolation. In this scenario, more than ever, soft skills have proved to be indispensable for maintaining productive and engaged work teams. On the other hand, companies have increasingly turned their attention to human resources, bringing up aspects such as the sense of belonging and engagement at work. Therefore, this study aims to understand how the development of soft skills contributes to the engagement and sense of belonging of remote work teams at Seazone. The research is configured as quantitativequalitative in terms of the nature of the method, descriptive in terms of purposes, carried out through a case study. Data collection took place through a semistructured interview with the manager and a questionnaire answered by 30 employees from the company's technology department, using the EEGT scale as well as questions prepared by the author. The results showed that the most relevant skills for engagement and a sense of belonging were communication, time management, learning ability and collaboration, while emotional intelligence was the least demanded skill. Leadership, communication and time management proved to be the soft skills that most need to be developed. Team belonging was considered high, unaffected by remote work, and the engagement average was 3.6 on the EEGT scale. As suggestions for the development of soft skills, training based on perceived gaps was pointed out, and as a suggestion for improving the sense of belonging and engagement at work, the review of the benefits policy, holding an annual convention and the strengthening of endomarketing.