Home office no fórum de Chapecó: mudanças e perspectivas

Abstract

The present research focuses on understanding how home office/teleworking in the Chapecó forum, the unit of analysis of this study, was implemented and evaluating whether it should be maintained or not. The specific objectives defined as drivers of this work were: a) describe how home office/teleworking affected the forum's routine activities; b) verify the effectiveness of the work of employees working from home/teleworking; c) evaluate the perspective of continuing home office/teleworking in the Chapecó forum; d) suggest improvements to the home office/teleworking model of the Chapecó forum. To develop the study, qualitative research of an applied and exploratory nature was carried out, in addition to being a case study of home office/teleworking in the Chapecó forum. The research subjects were the heads of the registry office and secretariat, along with additional information provided by the author, who worked there for two years. It was decided to end the collection of data due to theoretical saturation after the fourth interview. The information was collected via interviews and analyzed using the content analysis technique. The results obtained in conversations with interviewees showed that they are in favor of remote work and believe that it should continue as a possibility in the Chapecó forum. They have a similar profile, married, with children, which helps explain their positive view of home office/teleworking, since being present with their families is important for people with this profile. Having worked there for a long time, their opinions are even more valid, as they have already experienced several different work organizations and judged this one, with the option of working remotely, as valid. As for the changes, they thought that initially it was a little complicated, but that everyone soon adapted to the remote routine. Furthermore, there was no loss of productivity, with some claiming that it even increased. The four suggested as improvements greater freedom for the manager to organize the in-person/remote division, greater encouragement from the TJSC presidency and improving control tools. It is hoped that this study can contribute to the evolution of remote work in the Chapecó forum and brings research focusing on the public environment to this theme of home office/teleworking.