Mapeamento de processos na indústria moveleira: um estudo de caso na empresa Verona Móveis

Abstract

This work addresses process mapping in the furniture industry, focusing on a case study at the company Verona Móveis. The research answering how process mapping can help identify opportunities for improvement in the purchasing, PPCP (Production Planning, Programming and Control) and production sectors. The main objective is to understand how this mapping can contribute to improving the company's processes. Specific objectives include mapping and analyzing operational and production processes in the specified sectors and, based on this, suggesting improvements. The methodology applied is a qualitative approach, with a descriptive case study carried out in the company itself. Direct data were collected through theoretical foundations, interviews and observations. In the improvement suggestions stage, significant changes were proposed, completed in flowcharts developed in Bizagi. In the purchasing sector, the reduction in management approvals stood out, which increases agility, and the implementation of advance payment to strengthen partnerships with suppliers and obtain more advantageous conditions. In the PPCP sector, it was suggested to include a step to assess the availability of materials before production sequencing, and to close the production plan before performance analysis, promoting greater organization and efficiency. In the production sector, it was proposed to automate critical steps, such as marking cuts and drilling parts, through technologies such as 3D printing and CNC machines, aiming for greater precision, time reduction and elimination of rework. The results highlight process mapping as a strategic tool to improve the efficiency and competitiveness of Verona Móveis. The improvements presented can help modernize processes, reduce costs and optimize workflow, positioning the company more competitively in the market.