Satisfação no trabalho: um estudo na instituição de ensino Faculdade Senac de Chapecó

Abstract

Job satisfaction is a topic of great relevance for organizations, reflecting on the productivity and well-being of employees, in addition to impacting the efficiency and image of the institution. This study aims to analyze the factors that influence the satisfaction of employees of an educational institution located in Chapecó-SC, identifying the levels of satisfaction and proposing strategies to promote a more satisfactory and productive work environment. The research is justified by the need to understand the elements that affect individual and collective performance, providing subsidies for the implementation of improvements. Methodologically, the study is characterized as an applied research, with a quantitative and qualitative approach, using a survey for data collection and statistical analysis of the answers on a Likert scale. The combination of qualitative and quantitative approaches allows an in-depth understanding of the satisfaction factors, in order to contribute to the continuous improvement of working conditions in the institution. The results of the survey point to factors such as interpersonal relationships and physical working conditions that present high satisfaction, while remuneration, recognition and career progression are critical areas with significant gaps. These gaps indicated the need for interventions aimed at improving salary policy, implementing formal recognition systems, and structuring career plans. It is concluded that the results revealed that, in general, employee satisfaction is positive, however, from the important gaps between the importance attributed to factors and the level of perceived satisfaction, it was suggested that the institution develop strategic actions that integrate some factors, strengthening the work environment and increasing the intrinsic motivation of employees.