Logística interna em um centro de distribuição: foco na melhoria da acuracidade de estoques

Abstract

The present study sought to apply quality tools in a distribution center of a retail chain, with the aim of improving logistics processes with a focus on improving inventory accuracy. With the application of brainstorming to diagnose problems, and use of other quality tools to describe them, and the 5W2H matrix to build the action plan to implement improvements and, consequently, correct the main quality problems. Regarding methodology, this study is classified as a case study, with a qualitative approach, using a research method of an applied and descriptive nature. Problems were identified such as incorrect entry of product expiration dates in the receiving sector, incorrect product entries, incorrect gluing of labels, absenteeism in the order picking sector, and also needs for adaptation in the layout. In relation to the problems mentioned, an action plan was created to minimize or resolve the impacts of these problems. Finally, improvements were suggested to improve process control, inventory and merchandise management in the distribution center, promoting greater efficiency and achieving more satisfactory results.