Gestão de estoque em uma clínica oftalmológica: proposta de modelo gerencial para aperfeiçoamento do controle de insumos

Abstract

This study aims to propose strategies to improve inventory management in an ophthalmology clinic located in western Santa Catarina, focusing on resource optimization and the reduction of elective surgery cancellations. The research is characterized as qualitative and applied, developed through a case study using direct observation, interviews, and document analysis. The study revealed that the absence of standardized procedures, failures in internal communication, and inefficient material control negatively impact operations, leading to waste and the risk of shortages. Based on the organizational diagnosis, improvement proposals were developed and divided into three time horizons: short, medium, and long term. In the short term, the implementation of Standard Operating Procedures (SOPs) and the restructuring of inventory control stand out; in the medium term, the introduction of logistics performance indicators and integrated management systems; and in the long term, investment in technology and hospital automation, combined with sustainable and intelligent disposal practices. The expected results include greater information accuracy, reduced losses, improved operational efficiency, and strengthened institutional sustainability. It is concluded that the adoption of management tools such as the ABC Curve, XYZ Classification, and cyclical inventory significantly contributes to enhancing hospital logistics and improving the quality of services provided to patients within the Brazilian Unified Health System (SUS).