Análise dos processos e valores relativos aos fretes: estudo de caso aplicado a empresa do segmento de confecções

Abstract

Freight management is relevant to companies because the values involve the movement and distribution of products, these can range from 7% to 9% on sales. The present study aims to analyze the processes and values for freight carried in road transport, on Ogochi Group. Processes and flows for knowledge of freight were mapped and a survey of the volume, frequency and freight amount was conducted. Also, the process of negotiating with carriers was analysed, being proposed forward improvements to current conditions. The methodology used in the study was defined as the ends and means, and the ends are classified as: mixed approach with a qualitative, descriptive and applied prevalence. Regarding the ends, this study is a field research and a case study. For data collection was used unstructured interview tools, observation and documental analysis. Data analysis was performed in two steps, first aimed to obtain science of types of data that should be analyzed, and further described and explained, it was determined patterns and times for completion of simulation. The study was conducted in Ogochi Group, which operates in the textile sector with the production of men's clothing for 25 years. The company is located in the city of São Carlos - Santa Catarina, Brazil and has customers throughout the country. The research allowed to select performance indicators and project them for the assessment of hiring freight services. The Indicators allow to assess the carrier by two optics: quantitative, analyzing aspects related to the price of freight, and qualitative, which examines the efficiency of delivery and errors contained in the freight knowledge. The list of proposals for improvements and simulations of logistic indicators performance aims to guide the company in the efficient management of freight.