A mensuração do nível de satisfação no trabalho entre os servidores técnico-administrativos da Universidade Federal da Fronteira Sul

Abstract

Manage successfully all areas of a company is an assignment that requires a job environment propitious to the full development of the worker activities. Factors such as happiness, wellbeing at work, emotions and affections, and organizational bonds contribute to a better understanding about the job satisfaction. The main objective of this study is to investigate the level of job satisfaction of the technical and administrative staff of the Federal University of Fronteira Sul to identify the questions that enables them a satisfaction and discontentment in relation to their work environment. For this, was used the Job Satisfaction Scale, a measuring instrument developed and validated by Siqueira (2008) that includes five dimensions related to job satisfaction, being them: Satisfaction with Work Colleagues, Satisfaction with the Salary, Satisfaction with the Boss, Satisfaction with the Nature of Work and, finally, Satisfaction with Promotions. This completion of course work is characterized as an applied research, of quantitative and qualitative type, besides being exploratory and bibliographic. Furthermore, is a particular analysis of the university workers, which also allows the study to be considered a case study. After analysis of the collected material in the six campuses and the rectory, the results point to an overview of satisfaction concerning the dimensions Satisfaction with Work Colleagues, Satisfaction with the Boss and Satisfaction with the Nature of Work, while the dimensions Satisfaction with the Salary and, especially, Satisfaction with Promotions prevailing dissatisfaction perceptions.