Estresse ocupacional: um estudo na Associação Assistencial Cultural e Hospitalar Padre Benedito Meister

Abstract

A pleasant work environment is believed to be essential for the success of the organization, as well as for the employee’s success. Besides, an environment where stressful factors are controlled provides more satisfaction and desire to work for employees. Therefore, the following study addresses about the content of occupational stress on hospital employees, in order to identify the existence of stressful sources at work, physical and mental symptoms, also, the strategies adopted to deal with occupational stress. A descriptive search with quantitative approach was choose, developed through a structure questionnaire concerning to occupational stress, originally utilized by Simões (1998), and afterwards adapted by Silva, C. (2010). For the results interpretation, an absolute frequency of occurrence (n) and relative (%) were utilized, also it was estimated the mean for each question. Thus, the stressful sources emphasized were, despite of the lower significance: operate over the workload, lower frequency of not having enough work to do, doing daily activities or accumulation of tasks, high risk on developing the professional activities and elevated number of complaints received concerning to faults during work. As for the physical symptoms, a special attention must be given to a tired sensation and muscle ache on the neck and shoulders, on the subject of mental health, anxiety and easy crying stands out. The main strategies detected were face the problems at the moment of its occurrence, seek for manners to turn work more interesting, face situation in a rational way, efficient managing of time, chats with comprehensible friends, keep one occupied and establish priorities and deal with problems according to them. Therefore, it is observed that the studied institution presents low frequency on what refers to symptoms and also, to stressful sources, this result may be possible once its employees adopted several prevented strategies.