Satisfação no trabalho: um estudo na Cooperativa de Crédito Cresol do município de Santo Cristo-RS

Abstract

The present study refers to a survey on job satisfaction of employees of the Rural Credit Cooperative with Solidarity Interaction - CRESOL, with the aim of assessing the satisfaction of these employees through five dimensions, such as: co-workers, salary, nature of work and promotions. In this sense, the following research problem is presented: What is the level of job satisfaction of the CRESOL Credit Union collaborators in the municipality of Santo Cristo-RS? With the purpose of answering the research problem, the general objective is to measure Satisfaction in the work of the collaborators of the CRESOL Credit Cooperative in the municipality of Santo Cristo-RS. For that, a descriptive research was carried out, with a quantitative approach, through the application of a questionnaire elaborated from the Occupational Satisfaction Scale (EST), validated by Siqueira (2008). As for the analysis and interpretation of the data, the multidimensional scale elaborated by Siqueira (2008) was used, where values between 5 and 7 indicate satisfaction, on the other hand, values between 1 and 3,9 tend to indicate dissatisfaction, while values between 4 and 4 , 9 inform a state of indifference, that is, neither satisfied nor dissatisfied. The results of the research showed indifference to three dimensions, in the following order: satisfaction with the nature of the work, presenting an average of 4.87, satisfaction with the salary, indicating a mean of 4.66 and promotions, representing an average of 4.58 . On the other hand, two dimensions presented satisfaction, being co-workers, with an average of 5.23 and satisfaction with the management, representing an average of 5.14.