Satisfação no trabalho: um estudo com os funcionários das instituições financeiras de Cerro Largo - RS

Abstract

Job satisfaction expresses how individuals lives pleasant experiences in the context of organizations (SIQUEIRA, 2008). The purpose of this study was to check the satisfaction of the employees of financial institutions in the municipality of Cerro Largo, RS. From which, the specific objectives were formulated through five dimensions proposed by Siqueira (2008): satisfaction with the co-workers, satisfaction with the salary, satisfaction with the boss, satisfaction with the nature of the job and satisfaction with the promotions. For that, a descriptive research was made, with a quantitative approach, through the application of a questionnaire elaborated from the Escala de Satisfação no Trabalho (EST), validated by Siqueira (2008). For the analysis and interpretation of the data it was considered the multidimensional scale, where values between 5 and 7 indicate satisfaction, values between 1 and 3.9 tend to indicate dissatisfaction and values between 4 and 4.9 inform indifference state, that is, neither satisfaction nor dissatisfaction. The results of the research showed satisfaction with two dimensions, being: satisfaction with co-workers, with an average of 5.72 and satisfaction with the boss, representing an average of 5.20. On the other hand, three dimensions presented indifference, being: satisfaction with the nature of the job, presenting an average of 4.93, satisfaction with the promotions, indicating an average of 4.26 and satisfaction with the salary, representing an average of 4.22. Therefore, it is interesting that managers seek the improvement and execution of a job and salary plan in the institutions they manage, in order to improve their levels of satisfaction.