Proposta de padrão técnico de processo para uma indústria alimentícia no oeste catarinense

Abstract

The constant search for improvement in production capacity, standardization and customer satisfaction has demanded knowledge and control over processes that is desirable by all organizations. In this bias, the present work has as objective to elaborate a proposal of standardization of the productive processes for Apti Alimentos, company located in Chapecó / SC. The methodology used in the research was characterized as to the approach, its nature, its objectives and its procedures. As far as the approach is concerned with a qualitative research, as to nature is an applied research, the objectives is framed as field and descriptive research and the procedures refers to a case study. Data collection was done through the direct observation of the productive processes with interviews and informal conversations with the employees, in order to know the current procedures for monitoring the company's processes, and with this the mapping of the processes related to the products of greater visibility, volume sold and greater sales growth in the last year. The critical points of the production processes for the preparation of a Technical Standard of the Process for Apti Alimentos were also determined. As a result it was verified that the need for modifications and deepening in the current controls of processes to guarantee the quality of the produced items. And it was possible to verify the importance to emphasize that all the improvements regarding quality, especially in this work involving the TSP is the standardization, reduction of changes, increase of the productivity and quality of the produced items.