Um estudo empírico e analítico da maturidade de governança de TI da Cooperativa Sicredi Grandes Lagos PR/SP

Abstract

The objective of this research is to analyze how the directors of the Sicredi Grandes Lagos Cooperativa perceive the level of IT Governance maturity based on the guidelines issued by COBIT. Interviews and questionnaires were applied to obtain the data, then analyzed and assigned to an average which corresponds to their degree of maturity. The methodology is characterized as a field study, and a qualitative descriptive research was carried out. With the results obtained with the application of the questionnaires and interviews, one can perceive the high degree of maturity and alignment of information between IT management and IT area. Considered optimized, awareness about the importance of IT governance is present at all levels of the cooperative, in line with good management practices in conjunction with COBIT guidelines.