Práticas nas compras públicas: expectativas e percepções dos órgãos públicos que compram da empresa Ferragens Thomas do Município de São Paulo das Missões - RS

Abstract

Customer satisfaction is the individual assessment of the products and / or services offered by a company. This study refers to public procurement practices: expectations and perceptions of the public agencies that buy in the company Ferragens Thomas in São Paulo das Missões-RS, aiming to observe the expectations and perceptions that public agencies have about Ferragens Thomas. To reach the research problems, expectations and perceptions of the managers of public agencies that buy from the company Ferragens Thomas were identified. To achieve this, we chose a descriptive and quantitative approach. It should be noted that the data collection was done through an online questionnaire, which was answered by the purchasing department in eight public agencies that buy through a bidding at Thomas Ferragens. In order to analyze the data, graphs and tables were used, in which it was possible to identify the points that managers of public agencies were satisfied with and in dissatisfied points as well.