Análise da logística interna de uma prestadora de serviços

Abstract

Within the service providers, just like any other type of company, logistics is of great importance because it deals with storage, flows, management and inventory controls. However, sometimes the internal logistics within service providers can be left in the background, being carried out in an agile way for internal procedures, or even using tools that do not fit their reality. In addition, when it comes to small businesses, as an Beta service provider, internal logistics sometimes end up being left out, due to lack of time for the manager, who performs a large part of the activities alone, or because of lack of knowledge of some tools by the same. Thus, the present study aims to analyze the internal logistics of the service provider Beta, describing its flows, analyzing the inventory control tools used, evaluating the storage and, finally, proposing improvement actions for these areas. The study is characterized as a descriptive research, with a qualitative approach, classified as a case study, using on-site observation of storage and internal flows of the company, interview with the manager of the organization and documentary research in the company's ERP system for data collection and content analysis for data analysis. During the study, problems were observed in the flows, in the storage, besides the problems in the management and inventory control, as the lack of formalized inventory policy. Therefore, the main improvement actions were aimed at improving these aspects, in order to improve the functioning of the organization. In general, at the end of the study it was clear that the company will have greater agility in its services with internal logistics ordered, defined and formalized.