Proposta de organização estrutural e operacional para uma lavanderia na cidade de Chapecó-SC

Abstract

In the last year, the world economy has undergone major transformations due to the pandemic that spread around the world. With that, many companies needed to reinvent themselves in order to continue with their activities, many needed to undergo general restructuring, many was closed and many needed to reduce your employees. As a result, they were forced to readjust their processes, especially micro and small companies, often their owners or partners have no knowledge of management or planning. In this sense, and has this theme: proposal of structural and operational organization for laundry in the city of Chapecó SC. As a research question: what is the appropriate organizational and operational structure for Beta for better functionality, quality and agility in its services? The research had a qualitative approach that aims to describe the importance of data and transform it into information. As for the means, it is described as a case study since the data were collected where the phenomenon occurs, in this case in the Beta laundry. As for the ends, it was classified as descriptive research for studying the phenomena or process. In the theoretical foundation, themes of general administration and organization, system and methods were approached. It is believed that with the proposed suggestions, the company can have a better flow in the production processes and layout, the spreadsheets proposed in the financial area will also allow to build strategies through the results obtained monthly, becoming more competitive and attracting more customers.