Reestruturação de uma empresa de transportes de Chapecó para a implantação de um sistema de gestão de frotas

Abstract

Road freight transport serves the largest portion of the logistics market in Brazil, about 60% of the volume of production is served by this modal. The carriers are a link between suppliers and customers, responsible for ensuring the flow within the deadlines and meeting the needs of consumers, so that this occurs efficiently, they need to have planning and control of their processes provided through the use of a fleet management system, a system that many small businesses are not yet in. In light of the above, this study aimed to restructure a transportation company in Chapecó to implement a fleet management system to improve internal processes and generate positive results, in addition to improving customer service and response. For this, the approach of this research is characterized as a qualitative research, of an applied nature. As for the objectives, it is a descriptive research, and as for the procedure, a participatory research and it was based on a case study because it was carried out in a Chapecoense company in the field of road cargo transportation. Data collection was carried out based on documentary research and interviews. The results demonstrate that the study achieved its objectives, as it served to improve financial processes, driver management, document organization, create new partnerships to add knowledge within the company, among other results in other areas. Finally, possible improvements were suggested through training and new studies in the areas of logistics and marketing, as well as improvements in the area of people management in the development of a new payroll model adapted to the company's needs.