Cultura de segurança do paciente em um hospital da região do Oeste de Santa Catarina

Abstract

The patient safety culture is the product of individual or group attitudes, values and behavioral patterns. The aim of this study was to evaluate the level of patient safety culture from the perspective of health professionals in a hospital in the western region of Santa Catarina, through the Hospital Survey on Patient Safety Culture (HSOPSC) instrument, which has 42 items divided into 12 dimensions. Data collection took place from May to June 2018, the sample was obtained by convenience where we had 299 participants, the data were organized in Microsoft Excel® spreadsheets. For the analysis and interpretation of safety culture dimensions, the methodology proposed by the Agency for Healthcare Research and Quality (AHRQ) was applied. This paper was submitted to the Human Research Ethics Committee of the Federal University of Southern Frontier (CEPSH / UFFS), CAAE is 85960518.0.0000.5564. The overall percentage of positive responses was 46%, the dimension that had the highest percentage of positive responses was “Organizational learning and continuous improvement”, however no dimension reached value above 75% which is considered a strong area for safety culture. of the patient. The most fragile dimension was the “Non-punitive Error Response” with the lowest percentage, 16%, of positive responses. Most professionals 56% did not make any notification within 12 months, most participants stated that the patient safety score in their work sector is "very good" or "Regular". It is concluded that the patient safety culture in the institution should be worked more intensively, being able to use the results of this study to support these behaviors. The dimensions that present the greatest weaknesses were identified, which should be invested in the promotion and dissemination of a non-punitive safety culture aimed at improving professionals in all areas of the hospital.