Inteligência emocional e desempenho no trabalho: uma análise em tempos de home office e pandemia

Abstract

Studies related to emotional intelligence (EI) and it’s respective competencies, associated with work performance, have increased. The moment characterized by the coronavirus pandemic (Covid­19) brought to the surface this need, as new work scenarios were created, such as the home office, in order to make it possible to maintain the work and operation of organizations, in the middle of a period full of adjustments due to the pandemic. The present research aimed to analyze the possible connection of favoring emotional intelligence for performance at work, in times of pandemic and home office, through the examination of the impacts caused in the lives of individuals, by starting to perform work remotely, as well the variations that occurred in this circumstance, correlating this with characteristics and competences alluding to EI. To this end, this qualitative, applied study, through a semi­structured interview, presented reports from ten employees of an industrial public service company, who experienced the home office experience, since March 2020. Afflictions and unrestness were present in the daily lives of research's participants, but through emotionally intelligent behaviors and attitudes, it was possible for them to overcome challenges and preserve their performance at work. The results allowed the verification of the relation between emotional intelligence skills and home office work performance, during the intense and tumultuous period of the pandemic.