Propostas de melhorias em um almoxarifado do setor público: um estudo de caso em uma Instituição de Ensino Superior

Abstract

For an educational institution to work, it needs goods and these goods need to be always provided on an ongoing basis, and the warehouse is essential for this, as it provides the materials necessary for the progress of its activities. However, sometimes the internal logistics lacks improvement in the universities, which is the case of UDESC Oeste where the warehouse sector is next to the patrimony sector, this sometimes ends up leaving the employees without time, because the work of both departments, causing the sector logistic processes to not be carried out properly, or methodologies that may optimize procedures are not used. Therefore, the present study aims to analyze the internal logistics of the university warehouse sector, describing its flows, analyzing the receipt, storage, stock control and distribution of materials and, finally, to propose suggestions for improvements to the detected fails. It is a descriptive research, with a qualitative approach, in terms of classification, it is a case study, in which an on-site observation of the university's internal logistical processes was carried out, as well as sector reports, and an interview with the supervisor. During the study, problems were noticed in logistics flows. In this way, suggestions were proposed for a restructuring in the sector, more precisely in these processes, pointing out immediate and long-term solutions, looking for improvements.