Clima organizacional e satisfação dos colaboradores do supermercado varejão Romera na cidade de São Paulo

Abstract

In an ever-changing world, it is extremely important that the organizations take into account their internal environment, evaluating the satisfaction rate and organizational climate in order to ensure the performance of the institution. Considering this, the present study aims to analyze the climate and satisfaction of the Varejão Romera supermarket employees, in São Paulo city. Both organizational climate and job satisfaction are understood as the employees perceptions about the organization in which they are inserted. Thereunto, the approach of this research is characterized as mixed methods research, its nature applied. Furthermore, because it is research in an organization it is characterized as field research, and regarding the specific objectives it is characterized as descriptive study. To assure the purpose of the study, a semi-structured interview was carried out via Whatsapp with the manager and owner of the supermarket and a questionnaire was applied, made available to the employees via the Google Forms tool. As for the questionnaire, it was used a model developed by Siqueira (2008) about the Organizational Climate Scale (OCS) which covered five dimensions: Satisfaction with the co-workers; Satisfaction with salary; Satisfaction with the leadership; Satisfaction with the nature of work; Satisfaction with promotions. Whereas, the Likert scale was used for both of them. According to the results achieved, it can be said that the employees feel satisfied, due to the satisfaction rate, organizational climate and job satisfaction, except for the factors of control/pressure and satisfaction with promotions in which the employees were indifferent. Therefore, some actions were suggested to improve these factors and ensure a high rate of climate satisfaction and satisfaction.