A gestão de processos em uma unidade de produção leiteira familiar

Abstract

Dairy production in Brazil and in the world is very important for the economy, there is a constant increase in production and technologies aimed at this area, which makes the production process of this type of culture very important. The present study presents as its theme the management of processes in a family dairy production unit, a property located in the interior of the municipality of São Paulo das Missões – RS. The general objective was to understand how process management can influence a family dairy production unit, through an analysis of the unit and a mapping of the process with the aid of a flowchart. The theoretical basis of the study is structured from references that deal with production management; process management/process analysis based on the flowchart; family farming and dairy production. As for the methodological procedures, the study was classified as qualitative. As for the techniques used to obtain data, a participant observation was carried out in the unit, together with a documental research in reports and documents of the family unit (input purchase invoices, producer block, animal files, ownership certificates), in which you can have knowledge of all types of machines used for the production process, along with the number of animals that make up the process, also, a vertical flowchart of the process was created that demonstrates all the main activities developed in the production. The study of the process resulted in the identification of limitations and bottlenecks in the process, based on these, suggestions for the implementation of equipment and structures were mentioned, which are capable of improving the flow of the unit, avoiding excessive delays and possible bottlenecks in production that can generate future problems.