A assistência estudantil na Universidade Federal da Fronteira Sul: análise da implementação da política de apoio pedagógico aos estudantes de graduação

Abstract

The implementation, in the last two decades, of educational policies for Higher Education, such as Support Program for Restructuring and Expansion of Federal Universities Plans (REUNI), National Student Assistance Program (PNAES) and the Quota Law, contributed to democratize and guarantee access to a new student profile at the federal institutions of higher education. However, just guaranteeing access is not enough for these students to complete the chosen course it is necessary to plan and implement permanence policies. PNAES establishes 10 areas that aim to guarantee student permanence and can be implemented by public higher education institutions. This research analyzed the implementation of one of the ten area s of the PNAES, the pedagogical assistance, in a public higher education institution, multicampi , created in 2009 . The present study had the general objective of analyzing the implementation of pedagogical assistance as an area of the National Student Assi stance Program at Universidade Federal da Fronteira Sul (UFFS), the facilitating factors and their obstacles, from the perspective of technical administrative professionals in education (TAE) who develop this service. This is a case study, with an explorat ory character and a qualitative approach. It was sought to develop a process evaluation, referenced in Draibe (2001), through investigative instruments such as documental analysis, semi structured questionnaire, and semi structured interviews. The target a udience was the TAE professionals that develop the pedagogical assistance service with undergraduate students at UFFS. Data analysis was based on Bardin's (2011) content analysis technique, it was used efficiency and effectiveness as a priori indicators an d for data analysis. Three categories were established: professional profile; professional valuation and professionals’ evaluation about the program. Through the empirical data collected, the objective of the research was reached, being possible to infer t hat the pedagogical assistance implemented for UFFS students is partially efficient and effective, but it is necessary to prioritize and qualify the implemented service for this policy to reach the objectives proposed by the program in the institution. Con tinuous training, adequate physical space for assistance, work overload, expansion of the beneficiary public, collective work and recognition of the academic community are some weak points raised by the professionals who develop this service in the institu tion and which need to be improved to qualify the provided service.