O papel da gestão do conhecimento, melhoria contínua e da padronização na redução do retrabalho: estudo baseado em uma revisão da literatura

Abstract

This research analyzes the interrelationship between knowledge management (KM), continuous improvement (CI), and standardization (SIP) as pillars for minimizing organizational rework. The overall objective of this thesis is to propose recommendations for the integrated application of administrative tools (KM + SIP + KM) by sector, with the intention of reducing rework, repetitions, and waste in institutions. The methodology used was an exploratory and qualitative bibliographic research, including Bardin's content analysis method in 16 scientific articles from the CAPES Periodicals Portal. The results show that rework is a symptom of both technical failures (lack of adequate parameters and layouts) and human failures (lack of training and communication flows). In practical cases, it shows that, through the application of these tools, an error decreased by more than 80%, highlighting the use of BIM in civil construction, Kaizen and Poka-Yoke for manufacturing, and digitization in processes for the service sector. In conclusion, standardization provides the necessary stability, knowledge management ensures the retention of learning, and continuous improvement promotes constant evolution, forming an effective preventive system for eliminating the root causes of rework.