Análise da gestão de compras em uma empresa do ramo de saneamento de Chapecó

Abstract

This study aimed to analyze the purchasing management process in a company operating in the environmental sanitation sector, identifying the main factors related to the high number of emergency purchases and proposing improvement actions for the supply department. The research was carried out in a company located in Chapecó, Santa Catarina, Brazil, specialized in water and sewage treatment solutions. Regarding the methodology, the study is characterized as applied research, with a qualitative and descriptive approach, conducted through a case study. For data collection, methods such as observation of the sector's routines, document analysis, and interviews with employees from the supply, construction, installation, and start-up sectors were used. In addition, the 5W2H tool and Ishikawa Diagram were applied. The results showed that the main problems in the purchasing process are related to the lack of prior demand planning, communication failures between sectors, absence of standardization in purchase requests, limitations of the ERP system used by the company, and lack of performance indicators. A high percentage of emergency purchases was also identified during the analyzed period, directly impacting costs, supplier negotiation power, and the operational efficiency of the supply department. Based on the diagnosis carried out, improvement proposals were developed regarding advance project planning, standardization of the purchase request flow, implementation of a scheduled purchasing policy, creation of minimum stock levels for recurring items, implementation of a new integrated management system, approval of purchases by authorization levels, and creation of performance indicators. It is concluded that the implementation of the proposed actions may contribute to reducing emergency purchases, improving process control, and increasing the operational efficiency of the organization.