Análise do nível de maturidade nas ações de sistema de educação corporativa em empresas associadas ao polo de tecnologia do oeste de santa catarina (DEATEC)

Abstract

Learning Management System (LMS) has become a strategic element for competency development and organizational competitiveness, especially in the Information Technology (IT) sector, which is characterized by constant technological changes and a continuous need for professional qualification. In this context, this study aimed to analyze the maturity level of Corporate Education practices in companies associated with DEATEC, a technology hub located in Western Santa Catarina, based on the maturity model proposed by Kraemer (2018). The research is classified as applied, with a mixed-method, descriptive, and field research approach. Data collection was carried out through an online questionnaire applied to 25 companies associated with the entity, using a five-point Likert scale. The results showed that most organizations still present limitations in the initial stages of maturity, especially regarding the structuring of the Training Department (TD) and the consolidation of E-learning (EL). The absence of formal Human Resources departments in a significant portion of the companies surveyed was also identified, directly impacting the systematization of training and development actions. Despite this, several organizations already demonstrate initiatives aligned with competency management, the use of educational technologies, and the integration between learning and organizational strategy. It is concluded that the companies within the technology hub present different levels of maturity in Corporate Education, showing potential for evolution, provided that they strengthen structured knowledge management processes, continuous learning, and the strategic alignment of educational practices.