Satisfação no trabalho: as percepções dos trabalhadores no trabalho presencial e home office

Abstract

The present study is centered on the theme of job satisfaction assessment considering the sudden home office context. With the new global situation caused by the new Coronavirus pandemic (Covid-19), companies are faced with the need for alternatives so that their processes could be continued. Therefore, the home office option emerged as a viable alternative. Many workers from Brazil and around the world were sent to their homes, so that they could continue their services or their production processes. Therefore, this study aims to assess the degree of satisfaction of workers, who maintained their activities in person and those who performed their professional activities in the home office modality, in order to identify the items that allow them satisfaction and discontent in relation to their work environment. This study is characterized as an applied research, with a quantitative nature, in addition to being descriptive and bibliographical. Data collection occurred through a questionnaire, elaborated with questions in order to collect quantitative data for further analysis, 110 responses were tabulated, such data were collected through Google forms. The Work Satisfaction Scale (EST) was adopted as a reference for the elaboration of the questionnaire instrument, a measurement instrument proposed and validated by Siqueira (2008), which covers five dimensions related to Job Satisfaction, namely: satisfaction with colleagues, satisfaction with salary, satisfaction with the boss, satisfaction with the nature of the work and, finally, satisfaction with promotions. After analyzing the collected data, the results show a general panorama of satisfaction of workers who performed their activities in home office working conditions, on the other hand, regarding workers who continued their activities in a business environment, it revealed perceptions of dissatisfaction in most aspects analyzed. It was found that only in the dimension satisfaction with the performance of my work, the home office modality reached an average of 5.3, while the face-to-face work condition in a maximum scale of 7.0 reached an average of 5.0, as can be seen in perception in both was of satisfaction.