Aplicabilidade da filosofia Lean Office em uma cooperativa de crédito

Abstract

The lean office philosophy has become a widely cited theme in companies within administrative areas, as it can be used with a set of tools to achieve even better than proposed results, that enable a waste-based production process with agility and quality. In this context, this research aimed to understand the lean office philosophy and possible errors of applicability that were taking place in the registration sector at a Credit Cooperative located in Chapecó-SC. For the study, a systematic literature review was carried out that contributed to the construction of the theoretical framework of the study. It was quantitative and qualitative research, and instruments available in the registration sector were used to collect the information. For data analysis, the fishbone technique was used, a tool that alows detection of problems that have been occurring within operational flows. The results achieved indicate that it is necessary to make some adjustments to the management of the area as it was possible to identify a lack of training along with its associated impact. It also identified the absence of standardization of registration processes which caused rework and delays in production throughout the day.